1. Introduction
NURLINE COURIERS LIMITED respects your privacy and processes personal information in accordance with applicable UK data protection regulations.
2. Information We Collect
We may collect your name, contact details, billing information, collection and delivery addresses, consignment details, quotation requests, booking records and payment-related information necessary to arrange our services.
3. How We Use Your Information
We process personal information to:
- Respond to enquiries and prepare transport quotations.
- Confirm bookings and arrange collections and deliveries.
- Process deposit payments and manage outstanding balances.
- Communicate changes to bookings and service arrangements.
- Maintain business records and meet applicable legal obligations.
- Address customer complaints and resolve contractual matters.
4. Payments and Deposits
Prices displayed on our website represent deposits towards the relevant service unless expressly stated otherwise. We process payment-related information as necessary to record deposits, administer bookings and reconcile outstanding balances. Payment details are handled through the applicable payment process; we do not intentionally retain full payment card details where these are not required for our operations.
5. Sharing of Information
Where necessary, we may share relevant information with transport operators, delivery partners, payment service providers, professional advisers and public authorities where required by law. Information shared is limited to what is reasonably necessary for the relevant purpose.
6. International Transfers
Where personal information is transferred outside the United Kingdom, we will apply the transfer requirements and safeguards required by applicable data protection law.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling bookings, maintaining financial and business records, handling complaints and meeting legal obligations.
8. Your Rights
Subject to applicable law, you may have the right to request access to your personal information, correct inaccurate details, request erasure or restriction of processing, object to certain processing, and request data portability where applicable.
You may also lodge a complaint with the UK Information Commissioner’s Office (ICO).
9. Cookies
Our website may use cookies and similar technologies to support essential website functions, remember preferences and understand website usage. Where required by law, we will request consent before using non-essential cookies.
10. Contact Us
For privacy enquiries or requests concerning your personal information, please contact us:
Company: NURLINE COURIERS LIMITED
Address: 124 City Road, London, England, EC1V 2NX
Telephone: +44 20 7946 0832
Email: bookings@nurlinetransport.online
We will review privacy requests in accordance with applicable legal requirements.