1. About Us
NURLINE COURIERS LIMITED provides courier, road freight, cargo transport, vehicle transportation, removals and specialist delivery services across supported routes in the UK and Europe.
Address: 124 City Road, London, England, EC1V 2NX
Telephone: +44 20 7946 0832
Email: bookings@nurlinetransport.online
2. Quotations and Bookings
Customers must provide accurate collection and delivery addresses, consignment details, dimensions, weight and any relevant handling or access requirements.
Each quotation is based on the information supplied and the agreed scope of work. A booking is confirmed when the service details, applicable charges and payment arrangements have been agreed and confirmation has been issued by us.
Any changes to the original request may require a revised quotation and are subject to our agreement.
3. Prices and Deposits
Prices displayed on our website represent deposits towards the relevant service unless expressly stated otherwise. They are not the full service price where an outstanding balance remains payable.
The quotation or booking confirmation will specify the agreed service, total charge, deposit amount, remaining balance and applicable payment deadline.
Customers must pay the deposit to proceed with the booking and settle the outstanding balance in accordance with the agreed payment terms. Additional work or changes that affect the price require agreement before proceeding.
4. Customer Responsibilities
Customers must ensure that:
- All booking and consignment information is accurate and complete.
- Items are appropriately prepared for collection.
- Collection and delivery locations are accessible as agreed.
- Relevant access instructions and handling requirements are disclosed in advance.
- The consignment complies with applicable transport laws and restrictions.
We may decline or suspend arrangements involving inaccurate information, undisclosed requirements, inaccessible locations or consignments that cannot lawfully be transported. Any resulting charges or refunds will be handled in accordance with the agreed terms and applicable law.
5. Collection and Delivery
Collection and delivery arrangements are based on the confirmed booking. Customers must cooperate with reasonable requests for information and access arrangements.
Where circumstances outside our reasonable control affect the agreed schedule, we will communicate relevant changes and arrange an appropriate revised plan where practicable. Any changes to the service or charges will be handled in accordance with the booking terms and applicable law.
6. Cancellations and Refunds
Cancellation requests must be submitted to bookings@nurlinetransport.online, quoting the relevant booking details.
Cancellation charges and refunds depend on the applicable booking terms, work already undertaken, costs properly incurred and any statutory rights that apply. Where a consumer has a statutory cancellation right, these terms do not remove or restrict that right.
Any eligible refund will be processed in accordance with our Refund Policy and applicable legal requirements.
7. Liability
We are responsible for providing the agreed services with reasonable care and skill as required by applicable law.
Our liability for loss, damage or delay will be determined in accordance with the contract and applicable law, including any mandatory rules governing the relevant transport service. Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law.
Customers should notify us promptly of any apparent loss, damage or service issue and provide relevant booking details and supporting information.
8. Complaints
Customers may submit complaints to bookings@nurlinetransport.online. Please include the booking reference, a description of the issue and any relevant supporting information. We will review the matter and respond within a reasonable period.
9. Privacy
Personal information is processed in accordance with our Privacy Policy and applicable UK data protection legislation. Information may be used where necessary to prepare quotations, manage bookings, arrange transport, process payments and meet legal obligations.
10. Governing Law
These terms are governed by the laws of England and Wales, where applicable. Any dispute will be dealt with by the courts having jurisdiction under applicable law. Nothing in this section removes any mandatory rights or protections available to consumers under relevant legislation.
11. Contact Information
For quotations, bookings, amendments or questions regarding these terms, please contact:
NURLINE COURIERS LIMITED
124 City Road, London, England, EC1V 2NX
Telephone: +44 20 7946 0832
Email: bookings@nurlinetransport.online